Refund policy

✦ Return Window

We offer a 7-day return window from the date of delivery. If 7 days have passed since you received your order, unfortunately we cannot accept a return request.

✦ Return Eligibility

To be eligible for a return your item must meet all of the following conditions:

✦ Unused and in the same condition as received
✦ In its original packaging with all tags and accessories intact
✦ Accompanied by proof of purchase (order number or order confirmation email)
✦ Return request raised within 7 days of delivery

✦ How to Initiate a Return

To start a return email us at support@rareverrse.com with the following details:

✦ Your order number
✦ Reason for return
✦ Photos of the product (required for damaged or incorrect items)

Our team will review your request and respond within 24–48 hours with next steps. Please do not send items back without first contacting us — returns sent without prior approval will not be accepted.

✦ Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product — contact us at support@rareverrse.com within 48 hours of delivery with clear photos of the product and packaging. We will arrange a full replacement or complete refund immediately — no questions asked.

✦ Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

✦ Used personal care or beauty products
✦ Opened skincare or wellness items
✦ Products without original packaging or tags
✦ Items purchased on sale or with a discount code
✦ Gift cards

If you are unsure whether your item is eligible for return — contact us before initiating and we'll guide you.

✦ Exchanges

We do not offer direct exchanges at this time. If you would like a different product — initiate a return for your original item and place a new order once the return is approved. This is the fastest way to get what you need.

✦ Refunds

Once your returned item is received and inspected we will notify you of the approval status. If approved your refund will be processed within 3–5 business days:

✦ Online payments (UPI, card, net banking) — refunded to original payment source
✦ COD orders — refunded via bank transfer. Please share your bank account details when initiating the return.

Please note that your bank may take additional time to reflect the refund in your account. If more than 7 business days have passed since your refund was approved and you haven't received it — contact us at support@rareverrse.com.

✦ Need help with a return?

Email us at support@rareverrse.com
Monday to Saturday · 10am – 7pm IST · We respond within 24 hours