FAQs

Orders are processed within 24–48 hours of placement. Delivery across India typically takes 4–8 working days depending on your location. Metro cities like Mumbai, Delhi, Bangalore, and Pune usually receive orders in 4–6 working days. Tier 2 and Tier 3 cities may take up to 8 working days. You will receive a tracking link via SMS and email once your order is shipped.

Yes — Cash on Delivery is available pan-India. You pay only when your order arrives at your door. No advance payment required. COD is available on all products across all categories on RareVerrse.

We offer a 7-day return window from the date of delivery. To be eligible for a return the product must be unused, in its original condition, and in the original packaging. To initiate a return contact us at support@rareverrse.com within 7 days of receiving your order. Our team will guide you through the return process.

We sincerely apologise if this happens. Contact us at support@rareverrse.com within 48 hours of delivery with the following:

✦ Your order number
✦ Clear photos of the damaged or incorrect product
✦ Photo of the outer packaging

We will arrange a full replacement or complete refund — no questions asked. Your satisfaction is our priority.

Once your order is shipped you will receive a tracking link via SMS and email with your courier tracking number. You can use this link to check your order status in real time. If you haven't received a tracking update within 3 working days of placing your order, contact us at support@rareverrse.com and we'll look into it immediately.

Yes — you can cancel your order within 6 hours of placing it or before it is shipped, whichever comes first. To cancel contact us immediately at support@rareverrse.com with your order number. Once an order has been shipped it cannot be cancelled — however you can initiate a return after delivery within the 7-day return window.

Absolutely. Every product on RareVerrse goes through a curation process before it's listed. We evaluate each product for quality, usefulness, and value before making it available to our customers. We work with verified suppliers and stand behind the quality of everything we sell. If you're ever unhappy with a product — we'll make it right.

Yes — we deliver pan-India including metros, Tier 2, and Tier 3 cities. Free shipping on all orders above ₹999. A standard shipping fee of ₹79 applies on orders below ₹999. We currently ship within India only and do not offer international shipping at this time.

Every product on RareVerrse is personally curated by our team. We look for products that:

✦ Solve a real problem in daily life
✦ Have a genuine wow factor
✦ Feel premium without the premium price tag
✦ Are difficult to find in local stores
✦ Deliver real value to the modern Indian home

We don't list products just to fill our catalogue. If it's on RareVerrse — it earned its place.

We accept all major payment methods including:

✦ Cash on Delivery (COD) — pay when your order arrives
✦ UPI — GPay, PhonePe, Paytm, BHIM
✦ Debit & Credit Cards — Visa, Mastercard, RuPay, Amex
✦ Net Banking — all major Indian banks
✦ Wallets — Paytm, Mobikwik and more
✦ EMI — available on eligible cards

All online payments are processed securely through Razorpay — India's most trusted payment gateway.

Once your return is received and inspected, your refund will be processed within 3–5 business days. The refund will be credited to your original payment method:

✦ Online payments (UPI, card, net banking) — refunded to source within 3–5 business days
✦ COD orders — refunded via bank transfer. Please share your bank account details with our support team when initiating the return.

You will receive an email confirmation once your refund has been processed.

If you're unavailable during the first delivery attempt our courier partner will try to reach you by phone. They will make up to 3 delivery attempts before returning the package. To avoid a missed delivery:

✦ Ensure your phone number is correct at checkout
✦ Keep your phone reachable on the expected delivery date
✦ You can also request the courier to leave the package with a neighbour or building security

If your package is returned to us after 3 failed attempts — contact us at support@rareverrse.com and we'll arrange a re-delivery.