Privacy policy

✦ 1. Information We Collect

When you visit or make a purchase from RareVerrse we may collect the following information:

Personal Information you provide:

✦ Full name
✦ Email address
✦ Phone number
✦ Shipping and billing address
✦ Payment information (processed securely by Razorpay — we do not store card details)
✦ Order history and purchase details

Information collected automatically:

✦ IP address and browser type
✦ Device information (mobile, desktop, operating system)
✦ Pages visited on our website and time spent
✦ Referring website or ad that brought you to us
✦ Cookies and tracking data (see Section 5)

✦ 2. How We Use Your Information

We use the information we collect to:

✦ Process and fulfil your orders
✦ Send order confirmations, shipping updates, and tracking information
✦ Respond to your customer service queries
✦ Process returns, refunds, and exchanges
✦ Send you marketing communications if you have opted in (you can unsubscribe anytime)
✦ Improve our website, product selection, and customer experience
✦ Detect and prevent fraud and unauthorised transactions
✦ Comply with legal obligations under Indian law

✦ 3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers who help us operate our business:

✦ Shopify — our e-commerce platform that powers rareverrse.com and stores your order data
✦ Razorpay — our payment gateway that securely processes your online payments
✦ Shipping partners — courier companies who deliver your orders and require your name, phone, and address
✦ Dropdash / Deodap — our supply partners who fulfil and ship your orders
✦ Meta (Facebook & Instagram) — for advertising purposes via our Meta Pixel (see Section 5)
✦ Google Analytics — for website analytics and performance tracking

All third party service providers are obligated to keep your information confidential and use it only for the specific purpose for which it was shared.

✦ 4. How We Store & Protect Your Information

We take the security of your personal information seriously:

✦ All data transmitted through rareverrse.com is encrypted using SSL (HTTPS)
✦ Payment information is processed by Razorpay using PCI-DSS compliant infrastructure — we never store your card details on our servers
✦ Your order data is stored securely on Shopify's servers which are protected by industry-standard security measures
✦ Access to your personal data is restricted to authorised personnel only

While we take all reasonable measures to protect your information, no method of data transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account details confidential.

✦ 5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website:

✦ Essential cookies — required for the website to function (shopping cart, checkout, login)
✦ Analytics cookies — help us understand how visitors use our website (Google Analytics)
✦ Marketing cookies — used to show you relevant ads on Facebook and Instagram (Meta Pixel)

Meta Pixel: We use the Meta Pixel on our website to measure the effectiveness of our advertising, understand what actions you take on our site, and show you relevant ads on Facebook and Instagram. The Meta Pixel may collect your IP address, browser information, and pages visited.

You can opt out of cookie tracking by adjusting your browser settings or by visiting Facebook Ad Preferences to control how Meta uses your data for advertising.

✦ 6. Email Marketing & Communications

If you have opted in to receive marketing communications from RareVerrse we may send you:

✦ New product announcements and drops
✦ Exclusive offers and discount codes
✦ Order updates and shipping notifications
✦ Curated content relevant to your interests

You can unsubscribe from marketing emails at any time by clicking the Unsubscribe link at the bottom of any email we send. Transactional emails (order confirmations, shipping updates) cannot be opted out of as they are necessary for your purchase.

✦ 7. Your Rights

As a customer of RareVerrse you have the following rights regarding your personal data:

✦ Right to access — request a copy of the personal data we hold about you
✦ Right to correction — request that we correct any inaccurate information
✦ Right to deletion — request that we delete your personal data (subject to legal obligations)
✦ Right to opt out — opt out of marketing communications at any time
✦ Right to data portability — request your data in a portable format

To exercise any of these rights contact us at support@rareverrse.com We will respond within 7 business days.

✦ 8. Children's Privacy

RareVerrse is not intended for use by children under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information please contact us immediately at support@rareverrse.com and we will delete it promptly.

✦ 9. Third Party Links

Our website may contain links to third party websites such as our social media pages or payment partners. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policy of every website you visit.

✦ 10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes we will update the date at the top of this page. We encourage you to review this policy periodically. Continued use of rareverrse.com after any changes constitutes your acceptance of the updated policy.

✦ 11. Governing Law

This Privacy Policy is governed by the laws of India including the Information Technology Act 2000 and the Information Technology (Amendment) Act 2008. Any disputes arising from this policy shall be subject to the jurisdiction of the courts of Pune, Maharashtra, India.

✦ Questions about your privacy?

Email us at support@rareverrse.com
Monday to Saturday · 10am – 7pm IST · We respond within 24 hours